Your Clients: The Ultimate Experience
You’ve established strong relationships with your clients and it’s our job to make sure your relationships continue to grow. We provide fulfillment services directly to your clients so you can focus on capturing more special moments. As you make your photos available to your clients, dotPhoto is here to provide them with the ultimate experience in online browsing and buying. We enable your clients to easily find the album of the event or photo session, select the images or create their own custom photo merchandise and buy. dotPhoto captures the selection, processes the order and, in days, delivers their purchases directly to their door. A typical client browsing and buying experience would include the following:
- Professional photographer captures the event and uploads images to dotPhoto
- Clients receive an email from the photographer, prompting the clients to view the images
- Client selects on “See It Now” within the body of the email message, redirecting the customer to the photographer’s album at dotPhoto.com.
- Reviewing the images in the album, the customer selects those special images from the event and selects “Buy Prints,” selecting their desired prints.
- Proceeding to the checkout, shipping and billing information are captured to complete the transaction.
Once the client completes the checkout process, dotPhoto processes the order on high quality photo paper and sends it off to its destination.
Have a problem with the order? dotPhoto customer service is here to not only assist the professional photographer, but also the pro’s clients. On behalf of the Pro Reseller, we make sure the experience is as pleasant as the event captured in the photos. dotPhoto provides total customer care, from helping the computer novice order online to returns and reorders. In short, the ultimate experience for the ultimate customer, the Pro Reseller’s clients.